Whether it's payments, your account, betting, or the lottery — you'll find help for everything right here. In Bengali, 24 hours a day.
Find the answer to your issue in any of the categories below
Answers and solutions for all questions related to deposits, withdrawals, bKash, and Nagad.
Everything you need to know about updating your profile, changing your password, fixing login issues, and securing your account.
Guides on placing bets, understanding odds, live betting, cancelling bets, and calculating payouts.
Buying tickets, watching draws, collecting prizes, and the rules for various lottery games.
Help with installing and updating the Android and iOS apps, reporting bugs, and fixing browser-related issues.
Terms and conditions for Welcome Bonuses, cashback, free tickets, and other promotions.
Three Ways to Get Help at deshi game — Pick Whatever's Fastest for You
The fastest way to get help — get a response in Bengali within 4–8 minutes.
Email is the best option when your issue is complex or you need to attach documents.
Reach our support team and community on our official Telegram channel.
Log in to the site and the chat window will open automatically
Average time — based on data from the last 30 days
Current status of all systems
Quick answers to the most frequently asked questions
Try This Yourself First — Before Contacting Support
Save your transaction ID once a payment goes through. Refresh the page, and if the balance still hasn't updated, wait 5 minutes. If the issue persists, contact Live Chat with that transaction ID.
Check your mobile network connection. Disable any SMS blocking or filtering. Requesting the OTP again after 2 minutes usually does the trick.
Force-close the app and reopen it. If the issue persists, clear the cache (Settings → Apps → Deshi Game → Clear Cache). Still not working? Reinstall the latest version.
Make sure Caps Lock is off when entering your password. Clear your browser cache. If you've forgotten your password, use the "Forgot Password" option.
A Step-by-Step Guide for First-Time Users on deshi game
Sign up in just 2 minutes with your mobile number. Your account will be activated as soon as you verify via OTP.
Start with just ৳100 via bKash or Nagad. The deposit process is explained step by step.
Your Welcome Bonus is credited automatically on your first deposit. Full bonus terms are available in the Help Center.
Place bets, play the lottery, and win. Live chat support is always available for any questions.
Read the full guides and rules — for a better experience overall
Questions come up whenever you use any online platform — that's completely normal. People are especially careful when money is involved, and they want clear answers. deshi game's Help Center was built with exactly that in mind: one place to find answers to every question and solutions to every problem, quickly and clearly.
The biggest complaint about online services in Bangladesh is the lack of support — funds stuck with no one to help, or replies in English that are hard to understand. deshi game takes this seriously. The support team communicates in Bengali, takes the time to understand your issue, and explains the solution clearly — rather than just sending copy-pasted template replies.
Live Chat is the most-used feature in deshi game's Help Center — and for good reason. Average response time is just 4–8 minutes, entirely in Bengali. Whether you have a deposit issue at 2 AM or a withdrawal problem after a big win on Eid night, someone is always there on Live Chat. That 24/7 availability is what makes it the strongest part of our support.
That said, not every issue requires Live Chat. Many common questions are already answered in the Help Center articles — how to deposit, withdrawal limits, bonus terms, and more, all laid out step by step. Reading through them first can save you time and let you handle the process on your own.
The most common questions at the Help Center are about payments. Deposit not showing up, withdrawal stuck, money sent to the wrong account — in any of these situations, the first thing you should do is save proof of the transaction (a screenshot or transaction ID). Having this information on hand lets the support team resolve your issue much faster. deshi game's payment system is generally reliable, but occasional delays can happen due to network or banking issues — these are temporary and always resolvable.
Deshi game has strong built-in security, but some responsibility lies with you as the user. Keep your password strong — at least 8 characters, combining numbers and special symbols. Enable Two-Factor Authentication — it takes just one minute to set up in your account settings. If you log in from someone else's phone or device, always log out when you're done. Never share your password or OTP with anyone, no matter who asks. deshi game staff will never ask for your OTP or password.
As part of responsible gaming, deshi game's Help Center includes a guide on spending limit settings. You decide how much BDT to spend per month and how many bets to place per day. Once set, the system enforces these limits automatically — no willpower required. This is an important deshi game feature that many other platforms simply don't offer.
Emergency Contact: For any urgent payment issues, contact us via Live Chat with your transaction ID. To reach us by email, write to — support@deshigame.best
Everything You Want to Know About the Help Center